"My review of Krieger Ford. In the beginning of the puchase all things went really smooth with (Shannon) the car salesman until it wasn't. These last 30 days of the purchase has been one cost after the next. The week after purchase tried getting the car back in due to codes coming up and oil leaking on top of the engine. I tried reaching out to Shannon with no response. Called service to get an appointment, we'll needless to say that didn't go well either. The person who initially took the call for the appointment, actually hadn't made the appointment. I called back and spoke to Luke, he said to me I needed to speak to the sales person due to i had just purchased the vehicle. I explained to Luke I had been trying to reach Shannon to no avail. Per Luke, "leave him a message" I did no response from Shannon. So after all the back and forth with needing to tent a car, Dottie called me with a date to drop off and pick up for service and rental November 10th 2025. My service appt was Nov 17th, 2025. So during the diagnostic the car needed a brake vaccum pump, coils in cylinder,stabilizer links,wkement gasket, rear brakes. After getting the vehicle back on Nov 19 2025, the car broke down Nov 22nd 2025 with a coolant leak, transmission issues altogether after spending 1200 at Krieger Ford with diagnostic another 4500 elsewhere due horrible service. I honestly feel like I have purchased a vehicle from a buy here pay here. At a buy here pay here I could possibly drive at least 6 months AS IS before dumping 5000 dollars in. I'm very frustrated. If I could return this car I would have after the customer service and service department. Thanks"
Germain Ford of Columbus
3
140
7250 Sawmill Rd, Columbus
CLOSE · 09:00 - 19:00 · +1 614-356-9743
"Please don't trust Germain Ford. My son saved his money up and bought a gold star used vehicle from them - no car fax reports - but it had been in an accident in Canada and has problems ever since. They are dirty and untrustworthy."
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